Careers
Customer Support Specialist (Full-Time, Mandarin/Cantonese speaking)
hyperWALLET is seeking a full-time Customer Service Representative that is fluent in both verbal and written Mandarin/Cantonese, to work Monday – Friday, 5:00pm – 2:00am.
If you can answer "yes" about yourself for each of the 3 statements below, then we could be a great fit for your next career move!
- I am service-oriented with strong communication skills
- I am proficient with computers and able to learn new software programs quickly
- I am a team player
Responsibilities
- Provide telephone & email support to end-users, financial institutions and business partners
- Answer customer queries regarding our product/services, account sign up; online transactions and balance inquiries
- Track inquiries to their resolutions; escalating issues when necessary
- Accurately process daily financial transactions and assist with risk management and transaction trace requests
- Maintain and update Customer Service Manuals and Frequently Asked Questions
Required Skills and Experience
- Must be fluent in Cantonese and Mandarin (both written and verbal)
- Proven ability to handle challenging customers in a professional manner
- Experience with Internet, MS Word, Excel and Outlook
- Strong analytical and problem solving skills
- Organized and detail-oriented, with the ability to multi-task
- Demonstrate initiative & desire to learn new tasks
How to Apply
Please submit resume and cover letter (in Word or PDF format) to employment@hyperwallet.com, with "CSR-MC" as the subject line of your email.
hyperWALLET Systems Inc. would like to thank all applicants for submitting their resume; however, only applicants selected for interviews will be contacted.
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