Careers
Full-time Bilingual (English, French) Customer Service Specialist
hyperWALLET is seeking a detail-oriented, enthusiastic, and motivated bilingual Customer Service Specialist who will enjoy working in our fast-paced, evolving environment.
If you can answer "yes" about yourself for each of the 3 statements below, then we could be a great fit for your next career move!
- I am service-oriented with strong communication skills
- I am proficient with computers and able to learn new software programs and processes quickly
- I am a team player
Responsibilities
- Provide telephone & email support to end-users, financial institutions and business partners
- Answer customer queries regarding our payment product/services, account sign up; online transactions and balance inquiries
- Track inquiries to their resolution; escalate issues when necessary
- Accurately process daily financial transactions and assist with risk management and transaction trace requests
- Maintain and update Customer Service Manuals and Frequently Asked Questions
Required Skills and Experience
- Fluent in English and French (oral & written)
- Proven ability to handle challenging customers in a professional manner
- Friendly, professional and outgoing personality
- Experience with Internet, MS Word, Excel and Outlook
- Strong analytical and problem solving skills
- Organized and ability to multi-task
- Demonstrate initiative & desire to learn new tasks
- Previous telephone customer service/call centre experience an asset
- Must be able to work flexible hours; may include weekends
How to Apply
Please submit resume and cover letter (in Word or PDF format) to employment@hyperwallet.com, with "CSR-ENG-FR" as the subject line of your email, or fax 604-482-0091.
hyperWALLET Systems Inc. would like to thank all applicants for submitting their resume; however, only applicants selected for interviews will be contacted.
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