hyperWALLET‘s pay portal is the preferred global payment solution for organizations across multiple industries.
Our solution allows companies to establish a set of international payment services in all the markets they serve today and in the future, by leveraging a proven financial technology solutions provider that comes with deep experience, reliability and expertise in the global payments arena.
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Customer Service
In-house, multilingual call center
hyperWALLET has an in-house, multilingual call center to assist beneficiaries and program administrators with inquiries submitted via phone or email. Additional language skills can be added as per specific customer requirements.
Over 90% of calls to our call center are answered within one minute. We strive to answer all emails as soon as possible, with a maximum delay of one business day.
Dedicated resources for your customers
The hyperWALLET system includes a robust, access privilege controlled, web-enabled customer service interface for management of standard beneficiary account inquires.
hyperWALLET can provide both on-site or remote training services and associated documentation to customers who elect to deliver customer service internally. hyperWALLET then acts as tier-2 support to the customer’s call center. |
