Articles & Notes

Boost Payout Transparency with Hyperwallet’s Payment Tracker

At Hyperwallet, we believe that transparency is one of the most important (and neglected) aspects of the payout process. Payees are often left in the dark: they know they’re going to receive a payment, but they rarely have insight into when the funds will arrive, or if they’ve been delayed somewhere along the way. It makes it difficult for payees to predict their earnings and it increases the volume of support calls for clients. Hyperwallet has implemented a new feature that aims to solve this frustrating aspect of payouts: the Payment Tracker. Let me tell you a little bit about how it works.

How the Payment Tracker Works

After a payee initiates a transfer to one of their enabled payment methods, they’ll receive an email confirmation with a link to track their payment.track paymentClicking the link in the email will redirect the payee to a page in their web browser that displays:

  • Payment Tracking Status: Located at the top of the page, this area gives an at-a-glance visual representation of the transfer’s progress in four steps: 1) the transfer has been created, 2) there is a pending payee action (e.g., account or card activation), 3) the transfer in processing, and 4) the transfer has been released.
  • Payment Tracking Summary: This section provides an overview of the transfer, including when the transfer was initiated, the destination of the funds, an estimated delivery date (if available), and an identifying number for the transfer.
  • Payment Delivery History: At the bottom, this area provides an itemized history of the transfer, including the date, time, and description of each change in status.

track payment Hyperwallet’s Payment Tracker will be rolling out to all clients that use our user interface and email notification services (primarily Portal and Card solutions) over the coming weeks, and will be a core feature within our user interface going forward. If you have any questions about how this new feature will affect your payout program, please don’t hesitate to contact your Account Manager directly, or reach out using the form below. Not on the Hyperwallet platform yet? Contact a Solution Expert today to learn more.

Learn more about our Payment Tracker feature

Contact Information

Support

Canada /U.S.: 1-604-900-2318
U.K.: +44 800 041 8728
Australia: +61 290 984 705
Other Countries: 1-604-900-2318

Corporate Sales

Canada/U.S.: 1-877-929-7002
U.K.: +44 800 086 9801
Australia: +61 1800 952 928
Other Countries: +1-604-482-0090

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